Anthony Moreira

Customer Experience Management at TerraMagna

Anthony Moreira has a diverse work experience that spans various industries and roles. Anthony began their career in 2009 as an Auxiliar Administrativo at Santa Casa de Misericórdia de São José dos Campos, where they gained experience in reception, appointment scheduling, and administrative tasks. Anthony then joined ADCCTA in 2012 as an Analista de benefícios, focusing on maintaining relationships with internal and external clients while also handling reporting and negotiation responsibilities.

In 2017, Anthony moved to Santa Casa de Misericórdia de São José dos Campos as an Executivo de Relacionamento Empresarial. In this role, they managed contracts with medium and large-sized companies, ensuring the contractual health of all parties involved and participating in campaigns and events to maintain a strong relationship.

Anthony then transitioned to Emercor in 2019, where they served as a Key Account Sales Executive. Here, they supported customers, monitored customer satisfaction, and implemented strategies to solve problems and achieve company goals.

Anthony's next role was at Guichê Virtual as a Key Account Sales Executive, where they were responsible for managing a national client portfolio, conducting outbound prospecting, and building relationships with corporate clients in the bus and railway transportation industries.

In 2020, they joined Conecta Marketing Digital as the Head of Sales, where they implemented new customer service tools, monitored customer experience, and created and revised processes to enhance the overall customer-centric approach of the company.

Their most recent position is at TerraMagna, where they held multiple roles. Starting in 2021, they worked as an SDR - Sales Development Representative, responsible for outbound and inbound prospecting and negotiating contracts with potential customers. Anthony then transitioned to an Account Executive - Field Sales role, where they managed credit operations, maintained customer relationships, and strategized the positioning of financial services.

Throughout their career, Anthony has demonstrated strong skills in customer relationship management, negotiation, sales development, and process improvement.

Anthony Moreira attended Universidade Positivo from 2020 to 2021, where they studied Digital Marketing. Prior to that, they completed a Bachelor's degree in Administration at Universidade Paulista from 2013 to 2016, specializing in Business Administration.

In terms of additional certifications, Anthony received several certifications in various fields. In 2023, they obtained a certification in Endomarketing from 21LIVE Marketing Software. In 2022, they obtained certifications in Customer Analytics from CS Academy and in Leading Champions: F.C. Leadership from Escola Conquer. Anthony also received certifications in Brazilian Agribusiness Growth from Senar-MT in 2022 and in Intelligent Financing in Agribusiness from IBDA - Brazilian Institute of Agribusiness Law in 2021.

Anthony has acquired digital marketing expertise through certifications such as Introduction to Inbound Marketing Methodology with a Focus on Digital Conversion from ESPM - Superior School of Advertising and Marketing in 2021, Marketing Digital in Agribusiness from Ânima Digital Marketing in 2021, Digital Communication in Agribusiness from ESPM in 2021, and Trends in Agro in the Pandemic Recovery from ESPM in 2021. Additionally, they obtained certifications in Customer Success - How to Acquire and Retain Customers from Sebrae in 2020, and attended the 20th Brazilian Agribusiness Congress - Our Carbon is Green organized by the Brazilian Agribusiness Association (Abag) in 2021.

Links

Timeline

  • Customer Experience Management

    February, 2022 - present

  • Account Executive - Field Sales

    December, 2021

  • SDR - Sales Development Representative

    January, 2021

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