Frederic Laferriere

Frederic Laferriere has a diverse work experience spanning multiple companies. Frederic started their career at Teleperformance in 2011, where they worked as an AppleCare Technician for two years. In 2013, they joined CGI as a Computer Technician - Level 1, where they opened outages tickets, followed up on incidents and service requests, and updated customer databases. Frederic later transitioned to the role of Technical Trainer, responsible for training new employees and configuring workstations. From 2016 to 2018, Frederic worked as a Senior Technician at CGI, coordinating with customers, assisting agents, answering their questions, and ensuring the deployment of new procedures. In 2018, they joined Terranova Security as an IT Support Specialist Level 2 and later progressed to the role of Information Technology Support Team Lead. Currently, Frederic serves as the Director of Client Support at Terranova Security.

Frederic Laferriere obtained a Diplôme des études professionnelles en Soutien Informatique (Professional Studies Diploma in Computer Support) from Centre de formation professionnelle des Riverains. Frederic completed this degree program from 2004 to 2006. In addition, Frederic also holds a Certificat en soutien informatique (Certificate in Computer Support). However, no information is available regarding the institution, month of attainment, or year of attainment for this certification.