Dónal O'Hara

Dónal O'Hara has a diverse work experience history. Dónal is currently employed as the Head of Enterprise Consulting at TestReach since August 2022. Prior to that, from 2015 to 2022, they worked at Investcorp in various roles. From June 2021 to June 2022, they served as the Head of Service Desk for Europe and North America, managing a hybrid team based in New York and London and responsible for recruitment, performance management, and team development. From July 2019 to June 2021, Dónal was the Deputy Head of the Global Service Desk. Earlier, from September 2015 to July 2019, they worked as the IT Administrator, gaining experience in managing VMWare ESXi environments. Before joining Investcorp, Dónal worked at Merrill Corporation as an IT Administrator from October 2014 to June 2015, providing support for European locations. In 2012, they were an IT Analyst at 123.ie, responsible for support issues and maintaining infrastructure. Dónal started their career at IBM/CPL as a Technical Support Analyst from July 2010 to June 2012. Dónal also held a role as an Office Administrator at Intel Corporation from July 2003 to July 2004.

Dónal O'Hara's education history includes a Bachelor of Science (BSc) in Computer Science from Technological University Dublin, which they obtained between the years 2005 and 2010. In 2013, they pursued further education and obtained the ITIL Foundation Certificate in IT Service Management from the Information Technology Infrastructure Library (ITIL).