Brandon Czarnocki

Brandon Czarnocki possesses extensive experience in customer support and IT service management, currently serving as Service Desk Manager at the Texas Attorney General since September 2016, with prior roles as Service Desk Team Lead and Service Desk Technician. Brandon's responsibilities include providing exceptional customer service and resolving inquiries related to computer software and hardware, as well as assisting in various system application maintenance. Previously, Brandon worked at Farmers Insurance from August 2007 to August 2016 as a Helpdesk Analyst, where duties involved providing technical support for hardware, software, network connectivity, and application issues, collaborating with Level 2 support for complex inquiries. Brandon's career began at The Home Depot, where the role of SOSI L2 was held from 2005 to 2007. Brandon holds an Associate degree in Information Technology from the University of Phoenix, completed between 2008 and 2010.