Operations · Full-time · Overland Park, US
TFL, a leading live entertainment and technology company, has a fantastic opportunity for an experienced Operations Coordinator to join our team.
Entry-level. Must be available to work a flexible full-time schedule with a weekend rotation and hours varying Monday–Friday, on-site in Overland Park, Kan.
Reports to Vice President and Director of Ticket Operations
About TFL (Tickets For Less)
At TFL, we are passionate about creating Memories For Life® for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue.
As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting work environment to multiple staff perks, TFL is a great place to work.
With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal’s Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Ala., Omaha, Neb. and St. Louis, Mo.
Responsibilities & Job Duties (include, but are not limited to)
Work with marketplace representatives at StubHub, Vivid Seats, SeatGeek and others to manage issues on TFL orders
Provide best in class customer service to our marketplace customers – assisting customers with accessing mobile tickets, etc.
Monitor and respond to critical emails to insure appropriate processing of orders
Assist with inventory management and optimizing order processing – syncing accounts, attaching PDFs/barcodes, etc.
Utilize internal and external technology to process and fulfill orders
Work in the Point of Sale to input new and renewed ticketing inventory
Work collaboratively with other team members to achieve department and company goals
Assist with special operations projects as needed
Handles day-to-day activities to ensure business processes and functions run smoothly
Qualifications
Bachelor’s degree in a related field preferred
Must have a passion for sports and/or live entertainment
Retail, travel, event, sports or live entertainment experience considered a plus
Excellent communication skills, including verbal & written
Self-motivation, attention to detail and strong organizational skill required
Must be able to work independently and as part of a team in a group setting
Strong ability to multi-task
Must be able to work under pressure in a fast-paced environment
Must have an eye for detail
Benefits
Competitive salary
Discretionary performance bonuses
401k with company match
Unlimited vacation
Medical/Dental/Vision insurance
Long-term and short-term disability
Life insurance
Paid maternity leave
Perks