David Payne

David Payne is an accomplished professional with extensive experience in customer experience and contact centre operations. Currently serving as the General Manager of TFP Fertility Group's London clinic, David ensures optimal patient journeys and supports operational teams. Previous roles include managing director and principal consultant at Addison Hayes Limited, group patient experience manager at TFP Fertility Group, and principal consultant at Davies Group, among others. David's leadership has been pivotal in transforming contact centre performance and enhancing customer experiences across various sectors. David holds a 1st degree in French Language, Literature & History from FACULTÉS CATHOLIQUES DE LYON and completed education at Sherborne School.