Jerome Pierce serves as Project Manager III in Information Technology at TGen - an Affiliate of City of Hope since July 2008, overseeing technical leadership, escalation management for Level I & II technicians, and helpdesk operations. Jerome also owns Kree8Tiv Software Solutions, providing audio and visual support, and has held various positions including Network Analyst at IMX, Desktop Support Technician at Mayo Clinic, and Helpdesk Analyst at Perot Systems Corp. Academic credentials include studies at the University of Connecticut and the University of Phoenix.