Gary McDonald

Gary McDonald is an experienced customer service professional currently serving as a Customer Service Manager and Team Supervisor at Thames Water since September 2020. McDonald has demonstrated strong leadership skills by managing staff in high-pressure environments and significantly improving performance metrics such as call handling times. Previously, McDonald held roles at Karon Accounting Services Limited as an Account Assistant, where responsibilities included producing financial statements and managing payroll, and at Waitrose & Partners as a Supermarket Assistant, focusing on customer service and sales targets. Gary's educational background includes a BA in Business Management from Coventry University, obtained from 2016 to 2019.