Michael Cheney is an accomplished professional with extensive experience in asset operations and capital delivery management at Thames Water since January 2015, having held multiple roles including Senior Business Manager and Operational Service Centre Business Manager. Michael's focus on continuous improvement and customer experience has led to a strong capability in data analysis, turning customer feedback into actionable insights. Prior to Thames Water, Michael gained valuable experience in the hospitality sector as Deputy General Manager at Spirit Pub Company, where responsibilities included supporting daily operations and managing various pub businesses. Michael holds a BSc in Rural Resources Management from Aberystwyth University and a National Diploma in Countryside Management from Kingston Maurward College.
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