Joshua Woodward

Joshua Woodward has a diverse work background with experience in various industries. Joshua is currently working at Thanx as the Consumer and Merchant Support Specialists Team Lead, where they identify customer pain points and coordinates with merchants and customer success managers to provide high-quality customer support. Joshua stays up-to-date on service and technical issues and communicates with the engineering team to resolve internal and external problems. In their previous role at Ibotta, Inc., they served as the Ibotta Care Agent Lead, assisting agents with ticket resolutions, staying informed about service and technical issues, and reporting trends to superiors. Prior to that, they worked at Mic's Camaro and Trans Am as the Internet Sales Operations Officer, where they established and managed an internet sales system and maintained social media accounts for marketing purposes. Joshua also has experience as a Market Research Interviewer at Avannis, where they collected customer feedback for financial institutions, and as a Contract Agent with RLTD MARKETING GROUP, LLC, where they contacted prospective donors, educated them on political candidates, and secured contributions. Joshua began their career as an Advanced Technical Service Representative at EchoStar Satellite Services L.L.C., providing technical support and resolving billing and sales issues for customers.

Joshua Woodward completed their high school education at Chatfield Senior High School from 2002 to 2003. Joshua earned their high school diploma with a focus on Advanced Placement Mathematics and Science. Subsequently, they attended the University of Phoenix from 2007 to 2010. During this time, they obtained a Bachelor's degree in Business Administration and Management, with a general field of study.