Carolyn Shaw

Carolyn Shaw is an experienced professional in recovery and claims management with a strong background in the insurance and credit hire sectors. Currently serving as the Recovery Team Leader at The AA since May 2021, Carolyn oversees the Recovery Team within Accident Assist Services, focusing on subrogated claim recoveries and debt reduction. Previous roles include Continuous Improvement Lead and Recoveries Manager at Rapid Vehicle Management, where Carolyn implemented process improvements and achieved cash recovery targets. Career advancement includes positions at Noble Claims Services, Sovereign Automotive, Addison Lee, Cab Aid Ltd, and Glaisyers Solicitors LLP, with expertise in claims handling, litigation, and team management. Carolyn holds a CILEx Level 3 Professional Diploma in Law & Practice and a BA in Sociology from Sheffield Hallam University.