Nick Hynes is an experienced IT professional specializing in IT service management and continuous improvement. Currently serving as the ITSM Solution & Design Implementation Lead at The AA, Nick has a rich background that includes roles such as Continuous Improvement Lead and Service Analysis & Improvement Team Leader at the University of Southampton, as well as Service Desk Team Leader and Service Desk Analyst at the University of the Arts London. Nick's career began at Apple as a Specialist, and education includes a Bachelor's Degree in Film and Video from the University of the Arts London and training at the New York Film Academy in London and Los Angeles.
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