Chandler Copenheaver

Chandler Copenheaver is an experienced leader in customer service and operations with a strong background in the healthcare and media sectors. Currently serving as the Director of Contact Center at Advisory Board, Chandler oversees quality and service for approximately 7,000 customer interactions yearly and manages the career development of 15 to 20 direct reports. Previous roles at Advisory Board include Director of Operations, Associate Director of Operations, and Senior Manager, where Chandler successfully designed workflows, improved customer service strategies, and provided leadership across various platforms. Chandler's early career includes impactful internships in public relations and program development, complemented by a Bachelor's degree in Public Relations with a minor in Civic and Community Engagement from Penn State University.