Felicia Alamu

Felicia Alamu currently serves as a Delight Officer at The Alternative Bank, where responsibilities include resolving customer complaints with empathy and personalizing customer interactions. Prior to this role, Felicia was a Research and Business Intelligence Analyst, focusing on industry trends and consumer preferences. Experience as a Graduate Trainee at Sterling Bank involved training in financial analysis and customer service, while earlier positions at Scenic Sentosa included roles as an Administrative Officer and Personnel, emphasizing customer acquisition and office management. Felicia holds a Master of Business Administration in International Business and Sustainability from Nexford University and a Bachelor of Arts in Linguistics from the University of Ilorin.