Nicole Thurston

Nicole Thurston has a diverse work experience, starting with their role as an Information Technology Intern at the British Colonial Hilton in 2014. Here, they provided phone support, resolved technical problems, and configured new computer systems. In 2014, they also worked as an IT Technician at Island Investments.

In 2016, Nicole joined Cable Bahamas Ltd as a CSA and later moved on to The Bahamas Telecommunications Company (BTC Business), where they held multiple roles. At BTC Business, Nicole initially worked as a Technical Associate, troubleshooting modems, providing support for DSL, Vibe, and IPTV, assisting with installations, and supporting DSL Help Desk activities. Nicole also maintained knowledge of DSL network forms and ensured compliance with company policies.

More recently, Nicole transitioned to a role in B2B Project Management at BTC Business. In this capacity, they led project teams, managed team members, developed project plans, timelines, and budgets.

Overall, Nicole has gained comprehensive experience in technical support, network management, project management, and customer service throughout their career.

Nicole Thurston's education history includes a Bachelor of Science (BS) degree in Cyber/Computer Forensics and Counterterrorism, which they obtained from the New England Institute of Technology from 2012 to 2014. Prior to that, they earned an Associate of Science (AS) degree in Information Technology from the same institution from 2010 to 2012. Nicole also holds a High School Diploma from St.Anne's High School, which they completed between 2003 and 2009. Additionally, they have obtained several certifications, including the Certified Business Professional Master Executive Business Management and Certified Business Professional Master Executive Project Management (CBP) from Synergy Bahamas Training in October 2020 and December 2019, respectively. Furthermore, they have received the Essential Certificate in Spreadsheet Processing Techniques from City & Guilds in July 2008, and the Essential Certficate in Word Processing Techniques from the same institution in June 2007.