The Beryl Institute
Amy Kwiatkowski, MPA, currently serves as the Community Experience Director at The Beryl Institute, a role held since October 2022, after previously holding the position of Manager of Community Experience. Prior to this, Amy worked as a Grants Administrator at Kindering and held various development and volunteer management roles at Rescue Ranch, Inc. with a progression from Volunteer Coordinator to Manager of Development and Volunteering. Additional experience includes social media management at Fanimal and various positions at Appalachian State University, culminating in a Graduate Assistant role. Amy's early career focused on organizational management and guest services, highlighted by a position as Spa Supervisor at Innovative Spa Management. Academic credentials include a Master of Public Administration with a focus on Non-Profit/Public/Organizational Management and a Bachelor of Science in Psychology, both from Appalachian State University.
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The Beryl Institute
The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare. As a pioneer and leader of the experience movement and patient experience profession for more than a decade, the Institute offers unparalleled access to unbiased research and proven practices, networking and professional development opportunities and a safe, neutral space to exchange ideas and learn from others. We define the patient experience as the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care. We believe human experience is grounded in the experiences of patients & families, members of the healthcare workforce and the communities they serve.