Yamila Ismail Cha, Chrm, Crme

Yamila Ismail has a strong background in revenue management, with over 20 years of experience in various leadership roles. Yamila Ismail is currently serving as the Director of Revenue Management at the Biltmore Hotel. Prior to this, they worked as the Complex Director of Revenue Management at Crescent Hotels & Resorts from 2020 to present. From 2004 to 2020, they held the position of Regional Director of Revenue Management at Charles Group Hotels. Before that, they worked at Holiday Inn South Beach as the Director of Revenue, where they also acted as the Director of Sales & Marketing for a period of time. Yamila Ismail began their career in 1987 with Hyatt Hotels, where they went through the Management Training Program and eventually became the Director of Reservation for Latin America, Caribbean, and Spain.

Yamila Ismail CHA, CHRM, CRME completed their education at the Florida International University - College of Business from 1985 to 1988. Yamila Ismail obtained a Bachelor's degree (BA) with a focus on Hospitality Management during this period. In addition to their formal education, Yamila has acquired several certifications in the field.

Yamila has obtained the following certifications:

- One Yield V2 from Marriott International in December 2019.

- Best Western Revenue Management - Certification from Best Western® Hotels & Resorts.

- Certified Hospitality Revenue Manager (CHRM) from the American Hotel & Lodging Association.

- Certified Hotel Administrator (CHA) from the American Hotel & Lodging Association.

- Certified Revenue Management Executive (CRME) from HSMAI.

- Revenue Management Essentials from InterContinental Hotels Group (IHG®).

It is important to note that the obtained month and year for some of the certifications were not provided, so no assumptions can be made regarding the exact timing of these certifications.