The Customer Experience Team at The Body Shop focuses on enhancing the overall shopping experience for customers both in-store and online. By analyzing customer feedback and data, the team implements strategies to improve service delivery, drive engagement through social media, and manage loyalty programs. Additionally, they provide training to staff to ensure consistent and exceptional customer interactions across all platforms, ultimately fostering brand loyalty and satisfaction.
Elen Macaskill
Global Customer Director
Helen Huitson
Senior Area Manager
Inna Kakoian
Senior Specialist, Ecommerce (...
Judith Bosch
Senior Store Manager
Nina Foster
UK Customer Experience Manager
Paul Abbott
Senior Business Analyst (data)
Roselyn Wragg
Senior Area Manager
Tracey Baynham
Loyalty Programmes Manager
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