Philip Hardy

Philip Hardy has extensive work experience in various leadership roles in the customer service industry. Philip started their career as the Head of UK Customer Contact Centre at American Express Europe Ltd, where they were responsible for managing the contact center operations and ensuring premium customer service and sales to merchants in 7 European markets. Philip then became the Customer Service & Contact Centre Director for the UK and Europe, overseeing the delivery of customer service, P&L management, compliance standards, risk management, and continuous process improvement.

In 2011, Philip joined Domestic and General as a General Manager, leading multiple teams responsible for driving business growth and revenue protection through the provision of world-class customer service. After that, they joined Sysco as the Head of Contact Centres, responsible for delivering a world-class customer experience and business growth, P&L management, customer satisfaction, employee engagement, and continuous process improvement.

Currently, Philip is the Head of Operations at Caravan and Motorhome Club, taking charge of operational activities for the company.

Philip Hardy attended Tideway School in Newhaven, East Sussex, but no specific dates or degree information is provided. In terms of additional certifications, they obtained a Football Association Certificate in First Aid from the Football Association in September 2013. In the same month, they also obtained a Football Association Coaching Certification and a Safeguarding Children certification from the Football Association. Additionally, they obtained a Neuro Linguistic Programming certification from INLPTA in July 2013. No information is provided regarding the Certificate in Contact Centre Operations Management from the International Customer Management Institution.