Ciana Shaw

Ciana Shaw is a seasoned professional with extensive experience in customer service, training, and management across various organizations. Currently serving as a Senior Analyst at The Church of Jesus Christ of Latter-day Saints since March 2023, Ciana previously held the position of Customer Service Manager at Shout Social, where responsibilities included managing a team and overseeing customer onboarding processes. Notable roles include Global Support Training Manager and Global Support Trainer (Russian) at The Church of Jesus Christ of Latter-day Saints, where Ciana implemented training programs and improved operational systems. Ciana's diverse background also includes experience as a TESOL Instructor, Marketing Spokesperson, and various customer service roles, complemented by a Bachelor's degree in Linguistics from Brigham Young University.