Area Partnership Manager

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly to serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com

Position Overview: As the Area Partner Manager, you will play a pivotal role in ensuring our customers derive maximum value from our products/services. You will serve as the senior commercial leader within your region setting the course and strategy for the GTM plan for your regional cohort. You will work closely with your team colleagues which will include the Business Development Manager, the Admissions Representative and the Program Advisor, driving customer satisfaction, retention, and expansion along with supporting our key B2B Education Partners driving B2B2C enrollments. Your strategic mindset, leadership skills, and customer-centric focus will be critical in achieving the Region's Success Metrics which will include New Partnership's Acquired, Current Partnerships Retained and Expanded, Enrollments and business development bookings.   

What You'll Do

• Lead, mentor, and inspire a team of Partner Success Coordinators to ensure all targets for B2B enrollment growth are achieved and B2B partners are highly satisfied with Moreland, truly Raving Fans
• Provide ongoing coaching, training, and professional development to team members.
• Foster a positive and collaborative team culture focused on exceeding customer expectations.
• Develop and implement strategies to engage with customers throughout their lifecycle.
• Proactively identify opportunities to enhance customer satisfaction, loyalty, and retention.
• Collaborate with cross-functional teams to address customer needs and challenges.
• Contribute to the development of the overall customer success strategy.
• Analyze customer data and feedback to identify trends and insights for continuous improvement.
• Work closely with senior management to align customer success initiatives with business goals.
• Monitor key performance indicators (KPIs) for the customer success team and ensure all KPIs are on track to hit or exceed growth targets
• Regularly analyze performance metrics to drive improvements in team efficiency and effectiveness.
• Cultivate strong relationships with key customers and advocates.
• Leverage customer testimonials, case studies, and success stories to enhance brand reputation.

What You Need to Succeed

• 4-7 years of experience in sales, education, and customer success strongly preferred
• Experience working to promote value through customer experience
• Accountability and personal organization are essential as well as extreme efficiency and strong time management skills to stay on task achieving key milestones
• Experience analyzing and optimizing existing processes
• Deep understanding of K-12 Education
• Experience working in a higher education setting, preferably in role associated with K-12 education preparation
• Strong project management skills and ability to work independently, taking initiative to advance projects
• Proven ability to effectively collaborate, communicate, and interact with all levels of staff, management, and executive leadership
• Ability to travel to ~25% of the time
• Other duties as assigned