Albert Smyth

Albert Smyth has extensive experience in contact center management and operations, currently serving as Contact Center Manager at The Contact Company since September 2015, with previous roles as Operations Manager and Team Manager. Prior experience includes working as a Youth Worker at EANI Northern Ireland from August 2013 to July 2015, and various positions at Teleperformance from September 2008 to August 2013, including Service Delivery Analyst and Team Leader. Albert Smyth is pursuing further education in Improvement Practitioner Level 4, Project Management at the Institute for Apprenticeships and Technical Education, and has completed degrees in Principles of Leadership and Management from Gateshead College, and Hospitality Management from Newry College.