Chris H.

Chris H. is a seasoned professional in business analytics, collections, and customer service, currently serving as Senior Director of Business Analytics, Learning and Development, and Quality Assurance at The Credit Pros. Through the implementation of a comprehensive data analytics infrastructure and AI-enabled business intelligence, Chris has significantly improved customer retention and driven operational excellence, achieving notable churn reduction. Previous experience includes leading post-origination operations at DigniFi, optimizing customer service and loan servicing at Axos Bank, and managing collections operations at Vervent and EasyPay Finance, consistently delivering enhanced productivity and customer experience. Chris holds a Bachelor's degree in Business Management from CSUSM College of Business.