Hospitality Operations Team

The Hospitality Operations Team at Crowne Plaza Albany - The Desmond Hotel ensures excellence in guest experiences and seamless facility management. This team is responsible for overseeing day-to-day operations including reception and guest services, managing dining experiences at Mr. D's, coordinating group reservations, and facilitating events within the 24,000 sq ft meeting space. They strive to maintain high service standards across all amenities, such as the indoor pool and fitness center, while providing efficient support services like the 24-hour airport shuttle.