Alicia Lundeen possesses extensive experience in the hospitality industry, currently serving as Lead Concierge Services and Member and Guest Service Coordinator at The Donum Estate since May 2021. Previous roles include Lead Concierge at Carneros Resort and Spa, Assistant General Manager at Napa Palisades, and Assistant Hospitality Manager at MarkHeroldWines. Alicia's background also includes various positions at Andaz Napa, where responsibilities spanned Sales and Events Coordinator, Concierge, and Food and Beverage Attendant. Earlier career experiences include working as a Front Desk Receptionist at Shell Vacations Hospitality and as a Barista at Starbucks. Alicia holds a certification in 911 Dispatch from Napa Valley College, where studies were completed from 2007 to 2011, along with a high school diploma from Napa High School, graduated in 2007.