Melanie Cannon is an accomplished content design professional with extensive experience in user-centered design and content management across various organizations. Currently serving as Content Design Lead at the Financial Conduct Authority since July 2024, Melanie previously held leadership roles at Made Tech and the UK Health Security Agency, where expertise in establishing content design as a specialization was demonstrated. At the Department for Work and Pensions, Melanie was instrumental in building a team of 70 content experts and advocating for end-to-end service design. With a strong foundation in editorial roles at JustGiving and The Sunday Times, Melanie's career showcases a commitment to fostering collaborative environments and improving design practices through coaching, mentoring, and sharing best practices. Melanie holds a Bachelor of Arts in English from the University of Oxford.