Cecelia Petersen is an accomplished Business Intelligence Analyst at First National Bank since April 2015, serving as the user frontline contact for queries and managing database technical information along with query and complaints management. With an extensive background in data analysis at FNB South Africa since August 2003, Cecelia has developed expertise in customer service, technical administrative support, incident and complaints management, and process management. Cecelia previously held the title of Business Analyst, focusing on implementing technology solutions effectively by determining project requirements and communicating them to stakeholders. Educational qualifications include a Certificate in Management of Technology and Innovation in Business Analysis from The Da Vinci Institute (2010-2012) and earlier education at Riverlea Senior Secondary School (1986-1991).
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