Juan Serrano

Juan Serrano has a diverse work experience in the field of information technology. Juan started their career at Microsoft as a Personal Computer Support Technician in March 2017, providing technical assistance for computer-related issues. Juan then joined Google in July 2019, where they held multiple roles. As an Application Support Analyst, they supported Google Chrome browser and Chrome OS, optimizing and remotely managing Chrome Enterprise. Juan also specialized in migrating various platforms to Google Workspace, including Google Workspace, Office 365, and on-premise Microsoft Exchange. In addition, they managed BYOD and COD devices for accessing organizational data. Juan's most recent role was at The Functionary as a Help Desk Analyst L2, starting in April 2023.

Juan Serrano attended Universidad de El Salvador from 2017 to 2024, where they pursued a degree in Ingeniería, specifically in the field of Ingeniería de software (software engineering). In addition to their formal education, Juan also obtained several certifications in various fields. In 2016, they completed the CCNA R&S: Introduction to Networks and CCNA R&S: Routing and Switching Essentials certifications from Cisco. In 2019, they obtained the Low-Effort Representative - Effortless Experience Capabilities Builder certification from Challenger. In 2020, Juan earned the Chrome OS IT Administrator certification from Google. Moving forward to 2022, they achieved the Google Professional Workspace Administrator certification from Coursera and the Google Cloud Certified Associate Cloud Engineer certification from Google. In 2023, they obtained the Microsoft Certified: Azure Fundamentals AZ-900 certification from Microsoft, as well as the Professional ChromeOS Administrator certification from ChromeOS.