The Good Guys
Suzanne Himstedt is an experienced professional in customer support and retail operations, currently serving as Sales & Service Hub Manager at The Good Guys since July 2004. Suzanne has held various roles within the company, including Retail Systems Integration Manager and Operations Specialist, where responsibilities included designing training tools and liaising with IT, Marketing, and Merchandise departments to implement business initiatives. Previous experience includes roles as Learning and Development Consultant, supporting HR initiatives, and System Trainer, focusing on training store teams on operational systems. Earlier in her career, Suzanne worked as a Trainer and Assessor at Training Synergies Australia and held various managerial positions at Best and Less Retail Store, contributing to its establishment in Victoria. Suzanne holds multiple diplomas in Training and Assessment, Retail Management, and Business Human Resources, along with a Bachelor’s Degree in Business/Commerce from Griffith University.
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The Good Guys
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The Good Guys is a retail icon in Australia. Synonymous with a broad range of the biggest brands in electrical appliances, at exceptionally low prices, our trademark enjoys instant recognition amongst Australian consumers. The Good Guys history in electrical appliance retailing in Australia goes back to 1952. In 1992, The Good Guys banner appeared for the first time on 14 stores in Victoria. Just 6 years later the group implemented its iconic Good Vibrations Pay Less advertising campaign and continued the growth that today sees the prominent trademark on 100+ stores nationally. In November 2016, JB Hi-Fi acquired The Good Guys, identifying the brand to be a strong strategic fit. Now united as the JB Hi-Fi Limited, this partnership has created a new force in Australian retailing. The cheerful, friendly nature of The Good Guys brand personality resonates not only in our store designs, layouts, product offering and advertising but in everything we do in our day-to-day dealings with customers.