The Guinness Partnership
Scott Morrison is an accomplished professional with extensive experience in customer service and capability development. Currently serving as Director of Customer Contact at The Guinness Partnership since February 2021, Scott has previously held key positions including Head of Customer Experience at KCOM and Head of Customer Service Operations at BT. Scott's work at BT included leading initiatives that resulted in significant financial benefits and improvements in customer satisfaction, as well as overseeing governance and quality standards. Scott also has a background in training and development from roles at BT and ClientLogic, where recognition was received for excellence in electronic learning. Scott holds a Bachelor of Laws (LLB) degree from Glasgow Caledonian University.
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The Guinness Partnership
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The Guinness Partnership is proud to be one of the largest affordable housing and care providers in the country. They own and manage more than 65,000 homes and provide housing and care services for 140,000 customers.