Susan Janes

Susan Janes has over a decade of experience in customer service and community engagement roles, currently serving as a Customer Liaison Officer at The Guinness Partnership since March 2010, where responsibilities include supporting customers with queries, fire safety, and Court representation. Prior to this, Susan held the position of Financial Inclusion Officer, focusing on welfare reform and its impact on tenancy sustainability, and worked as a Community Investment Officer to address community needs through regeneration efforts. Earlier career highlights include various secretarial roles in the intellectual property sector, spanning positions at firms such as Marks & Clerk, Avidity IP, and RGC Jenkins & Co. Susan's educational background includes attendance at St Marks RC School from 1974 to 1979.