Rodney Johnson

Rodney Johnson is a seasoned IT professional with extensive experience in technical support and program management. Currently serving as a Call Center Quality Assurance Specialist and Information Technology Help Desk Technician at The HCI Group, Rodney has demonstrated a commitment to customer satisfaction and efficiency, achieving a high ticket close rate and performing quality assurance on service desk operations. Previous roles include Program Manager V at Alutiiq, where Rodney oversaw configuration and change management processes, and Field Engineer Lead at Leidos, managing teams that supported critical communication systems for First Responders. With an educational background in Business Administration from the University of Management and Technology and ongoing professional development, Rodney combines technical expertise with strong management capabilities.