Thais Serrano

Thais Serrano is an experienced professional in the hospitality and travel industry, currently serving as the Assistant Head of Personal Travel Concierge at The Hideaways Club since 2015, where responsibilities include overseeing personal travel concierge services. Prior to this role, Thais held various positions at Chelsea Cloisters Serviced Apartments from April 2012 to May 2015, including Front Office Manager, where Thais managed the front office team and collaborated with other departments to achieve operational and financial targets. Thais's career began at Barcelo Hotel Group as a Group Reservations Manager and Reservations Agent, followed by a role as Senior Sales Assistant at Inditex. Academic credentials include a Master's degree in Events Management from the University of Greenwich, a Bachelor's degree in Tourism from the University of Valencia, and participation in the Erasmus programme at Università di Siena.