Program Director - RN (remote U.s.)

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Program Director – RN to join our growing team.

Job Summary:

The Program Director is a key role at Acentra Health, responsible for planning, directing, and managing the resources of the operational team(s) of our Indiana Utilization Management (UM) Contract. Your work will directly contribute to our mission of delivering innovative health solutions that maximize value and impact. As a subject matter expert within your contract or solution area, you will provide leadership to large complex contracts and their team(s), working closely with key stakeholders to resolve issues, ensure contract compliance, and drive growth and development.   

Job Responsibilities:

As the Program Director, you will have oversight over a wide range of operational services, including but not limited to Advanced Imaging, Audiology, Chiropractic, Dental, DME, Home Health, Hospice, Inpatient, Mental Health (including Psychiatry and Psychiatric Residential Treatment Facility [PRTF]), MRO, Occupational Therapy, Optometry, Outpatient, Pharmacy, Physical Therapy, Physician-Administered Drugs, Podiatry, Rehabilitation, Speech Therapy, Transplant, Transportation, and Traumatic Brain Injury (TBI).

• Facilitate and coordinate the activities of multiple work groups, teams, or operational units. Directly oversee all management-level staff.
• Ensure headcount is rightsized to the operation, considering attrition rates and contractual requirements while meeting workload and financial targets.
• Develop and maintain an operational infrastructure that includes employee skill set requirements, gap analysis, performance management, and training plans.  Create and implement effective retention plans in conjunction with Human Resources.
• Ensure compliance with contractual requirements within the operation by monitoring critical indicators, deliverables, and budgets.
• Establish and maintain effective customer rapport and mutually beneficial business relationships.
• Draw on the expertise of staff and others for business implementations.
• Assemble and deploy the resources necessary to ensure success.
• Develop regional long-term and short-term operating and financial goals, including budgets and forecasts, to ensure effective operations and optimum profitability.
• Work with the management team to develop and enhance the operational structure, including skill set requirements, gap analysis, and training plans through workforce analysis.
• Participate in cross-regional activities to enhance operating efficiencies and serve as a Subject Matter Expert (SME).
• Support and participate in strategic planning and execution to enhance growth, profitability, productivity, and efficiency throughout the company’s operations. Collaborate with leadership in the development of new and enhanced policies and procedures.
• Assist in implementing contracting strategies and programs that reduce costs and maximize revenue streams. Monitor the technical performance (including adherence to schedule and cost requirements), resource planning, and evaluations of Acentra Health's services.
• Provide advice and assistance in planning, implementing, and evaluating modifications to new and existing operations, systems, and procedures.
• Represent the organization at internal, local, state, and national meetings.

The above list of job responsibilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.