Melissa Matthews

Melissa Matthews is a dedicated healthcare professional with extensive experience in customer service and home health care. Currently serving as a PCA at English Rose Suites and b♦home Home Care since July 2020, Melissa also has a long-standing role as a Customer Service Representative at KEPRO since 2015, where responsibilities include supporting the prior authorization process and addressing customer inquiries. Prior experience includes working as a Home Health Aide at Home Instead Senior Care, where duties encompassed patient assistance and care management, as well as previous roles in customer service at Univita Health Inc and Wells Fargo. Melissa holds degrees in Nursing from Metropolitan State University and Hennepin Technical College, earned between 2014 and 2020.