Thomas Schefer

Thomas Schefer is a seasoned professional in customer insights and analytics, currently serving as the Senior Manager of Customer Insights & Analytics at The Leading Hotels of the World since June 2022. In this role, Thomas developed a predictive model for B2B customer satisfaction and significantly enhanced the collection of insights through data source expansion and targeted surveys. Previously, Thomas held various positions at Hilton, including Consumer Insights Manager and Business Analyst, where a focus on guest experience and comprehensive data analysis helped inform strategic business decisions. Thomas's earlier experience includes roles in analytics at Analytic Partners and internships with Hilton, along with leadership in outdoor education and environmental research during academic tenure at the College of William and Mary, where a Bachelor of Science in Psychology was earned, graduating magna cum laude.