Jo Garland

Jo Garland is a seasoned professional with extensive experience in customer engagement and support across various prominent organizations. Currently serving as the Director of Customer Engagement for EMEA at the LEGO Group, Jo has previously held senior leadership positions at Concentrix and Asda, where responsibilities included senior director roles in account management and omnichannel customer support. Additional experience includes key managerial positions at John Lewis & Partners, focusing on customer care and strategic change, as well as roles at Waitrose & Partners that enhanced customer sales and support operations.