The Lightning Group
Ro Welch is an accomplished professional with extensive experience in customer experience, sales, and marketing within the travel retail industry. As the Founder and CXO of Lightning since November 2021, Ro Welch has focused on enhancing customer experience, while previously holding significant roles at Black Pepper Software, including Head of Sales, Marketing and Customer Success. Prior experience also includes a directorial position at CliffordWelch Airline Retail Consultants and a Commercial Manager role at Novo Ivc - Airline Retail, where Ro Welch worked with prominent airline clients such as British Airways and Virgin Atlantic. Ro Welch holds a postgraduate degree in Innovation & Business Leadership from the University of Warwick and has completed executive education in Digital Transformation Strategies at Cambridge Judge Business School.
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The Lightning Group
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Born from a decade of building startups and digital products, we’ve evolved into a trusted partner for scale-ups, enterprises, and government. Our sweet spot? High-performance teams that integrate seamlessly and deliver fast — whether you need individual experts or full cross-functional pods. With leadership in London and delivery hubs in Poland and India, we blend startup agility, global talent, and AI capability to move your roadmap forward — fast. From team augmentation to AI innovation, we help companies build the future, one exceptional team at a time.