Gina is the Founder-CEO of the 2nd largest award winning Out-source Contact Centre In Hong Kong, based in Hong Kong with more than 17 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle.
Gina has more than 20 years’ experience in coaching, training, counseling and developing Customer Service Professionals. Her success as a personal coach is built on her conviction that each “customer service professional” has their own unique talents and creativity that can be drawn upon.
Gina also serves on the Judging Panel of several Customer Service Consortiums providing her insightful knowledge in Customer Excellence. She is also an Efficiency Auditor for large organization in creating and building efficient customer experience for global brands.
As an entrepreneur herself, she is aware of the importance of social responsibilities and how each entrepreneur can help to play a vital role in the community. She volunteers her time in training vulnerable individuals such as the visually impaired to physically challenged individuals to become successful and confident professional customer service personnel.
Gina continued her dream and self-belief in not just providing employment opportunities for the disabled. In the earlier years, Gina proudly housed the 1st Guide Dog “Nana” in Hong Kong under the pilot program of “4 users 4 Guide Dos” Pilot Program.
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