Michael Revill

Michael Revill has over 25 years of work experience in various roles, starting from 1993. Michael has held leadership positions in companies such as Medical Protection Society, Mamas & Papas, Healthcare at Home, Baines & Ernst, Performance Development Ltd., Simplyhealth, Santander, and Abbey.

In their most recent role at Medical Protection Society, Michael served as the Medico and Dento Legal Services Team Lead, managing a team of Dental and Medical Legal Consultants to enhance the service experience for members. Michael implemented ideas to improve efficiency and business processes, evolving them for the benefit of the membership.

During their time at Mamas & Papas, they worked as the Contact Centre Manager on a contract basis. Michael managed an outsource partner and conducted process reviews to improve short-term efficiency. Michael crisis-managed the operation during critical periods such as Black Friday and Christmas, and produced a report with recommendations for the recovery of the contact centre.

At Healthcare at Home, Michael held the position of Head of Site, where they were responsible for raising orders for patient delivery across diverse medical therapy areas. Michael managed multiple teams and contributed to strategic focus alongside the Director of Customer and Patient Services.

As the Head of Customer Service at Baines & Ernst, they had total ownership and accountability for the day-to-day performance and operations of customer service. Michael led multiple teams, introduced post-call customer surveys, and drove NPS to industry highs.

At Performance Development Ltd., they worked as an Interim Manager and Performance Development consultant, where they provided management training to British Gas managers. Michael refreshed and refined training materials, including management models and concepts.

During their tenure at Simplyhealth, Michael served as the Head of Customer Services, where they played a key role in performance management, strategic planning, and culture change within the Leeds operation. Michael energized and revitalized teams and presented strategy proposals to executive management.

At Santander, they worked as the Site Delivery Manager, responsible for the service provided by a team of 400 operators in a call center. Michael introduced controls and communication sessions to engage the management team and implemented succession plans for promotional opportunities.

During their time at Abbey, Michael held two roles. As the Call Centre Manager, they introduced comprehensive performance management processes and built strong partnerships with branches across the UK. Michael also served as the Branch Manager, ensuring consistent productivity and quality objectives and successfully launching in-store banking.

Overall, Michael Revill has a diverse background in managing teams, improving efficiency, driving customer service excellence, and contributing to strategic initiatives in various industries.

Michael Revill attended Tapton Secondary School and 6th Form in Sheffield from 1983 to 1990, where they completed their A-levels. Michael then went on to study at Nottingham Trent University from 1990 to 1993, earning a BA (Hons) degree in Economics.