Mona Reed

Mona Reed is an experienced System Administrator currently employed at a confidential company since September 2020. Prior to this role, Mona worked as a Hospitality Technician at Adventure Lab, where responsibilities included tech and customer support, managing Google Workplace, and onboarding customers. Earlier experience includes serving as an IT Support Engineer at Marqeta, Inc., providing troubleshooting support for Mac systems. Mona advanced technical skills were further developed as an Information Systems Specialist II at Alameda County, focusing on IT systems support, managing a large laptop upgrade, and designing an IT Asset Management system. Additionally, experience as a Technical Support Specialist at Tesla and a Technical Support Engineer at SolarCity involved diagnosing and resolving hardware and software issues across various operating systems and platforms. Mona holds a Bachelor of Arts degree in Environmental Studies and Planning from Sonoma State University.