Jen B.

Jen B has a diverse work experience in the field of content design and customer experience. Their most recent role was as a Content Designer at The Mom Project, where they established workflows and strategies for the Product Design team, advised on customer-centric content creation, and designed content for usability and brand goals. Prior to this, Jen worked at Packlane, where they held multiple roles including CX/UX Insights Leader, PCL and Voice of the Customer Analyst, and Customer Service Representative. In these roles, they collaborated with various teams to design website and email content, created digital product ideas and lead magnets, and developed readability and tone guides. Jen also worked as a Content Designer at an unnamed company from 2012 until the present. In previous positions, they were an Online Editorial Assistant and Advertising Associate at AVMA, where they contributed to website content, analyzed insights, and designed content layouts. Earlier in their career, Jen worked as a Program Assistant at AH Park District Programming.

Jen B.'s education history includes a degree in Psychology from Roosevelt University. The specific start and end years for this degree are not provided. In addition to their degree, Jen B. has obtained certifications in "DESIGNING STRATEGY" from IDEO U in May 2022, and in Visual Design from Skillcrush in July 2017.