Marc Dirix

Marc Dirix has extensive experience in customer satisfaction and retail management across various sectors, including healthcare, transportation, and postal services. Currently serving as Customer Satisfaction Manager at Nationale Loterij, Marc focuses on retail omnichannel project management. Previously, Marc held roles at OZ - Onafhankelijk Ziekenfonds, overseeing a business unit aimed at delivering quality home care, and at NMBS-SNCB, leading transformation initiatives in sales and distribution. With a strong background in service development and marketing from positions at bpost and De Post, Marc has successfully implemented customer-centric strategies and innovative retail concepts throughout a career that spans over two decades. Marc holds an MBA from Universität Innsbruck and a Licentiate in Services Management from Hasselt University.