Ross MacFarlane

Ross Macfarlane is an experienced professional currently serving as the EPOS Replacement Operations Lead and Visitor Services Supervisor at the National Trust for Scotland since September 2021. Prior to this role, Ross held various positions at Marks and Spencer from March 2007 to September 2021, including Section Manager, Fire Health and Safety Officer, and Operations. This diverse background reflects a strong expertise in operations and visitor services within prominent organizations.