Jacqui Ryder

Jacqui Ryder is an experienced Lead Business Analyst currently at Principality Building Society since January 2018. Prior to this role, Jacqui served at Lloyds Banking Group from January 2012 to January 2018, where responsibilities included Operations Manager for Longstanding Customers and Implementation Delivery Manager for the Insurance Customer Delivery Transformation Programme. In earlier positions at Lloyds TSB from 2007 to 2011, Jacqui worked as a Solution Analyst and Resource Analyst, focusing on optimizing service delivery processes. Jacqui Ryder has a solid track record in managing customer agendas, leading change initiatives, and delivering high-quality customer and colleague experiences across various roles in the banking and insurance sectors.