Suman Phuyal

Suman Phuyal is an experienced professional in e-commerce and customer service, currently serving as a Senior Ecommerce Customer Support Operations Associate at The RealReal since December 2020, where responsibilities include overseeing e-commerce cases and diffusing escalations. Previous roles span consulting for SuVastra, and serving as an Ecommerce Client Service Specialist at Tory Burch, where Suman cultivated client relationships. Experience also includes management positions at Michael Kors and Ann Taylor, where sales goals and client experiences were prioritized. Suman's foundational skills were developed in earlier positions at Ladies DC, the Maryland Department of Labor, and Van Eperen. Academic achievements include a certification in Fashion Industry Essentials from Parsons School of Design, an Associate's degree in Business Administration from Montgomery College, and a Bachelor of Science in International Business from the University of Maryland - Robert H. Smith School of Business.