Client Support Specialist

About us:

BridgeCare believes in making great technology publicly available, accessible, and easy to use.

We are a small, women-led, hardworking team of technologists who make the system of child care work. We believe every child should have access to excellent early childhood education, every person should be able to pursue purpose and enjoy family, and every provider should be valued as an educator. The BridgeCare team does this by providing a user-experience-driven technology suite designed to create a functional, effective early childhood education system.

BridgeCare’s software is a white-label data and case management system for government agencies in the Early Childhood Care and Education (ECCE) sector.  It is made for organizations that support parents and ECCE providers, primarily licensed child care and public preschool programs.

BridgeCare's software is customized to meet the unique needs of the ECCE sector:

Increases family access to, and enrollment in, affordable child care 

Supports child care providers with marketing programs, managing enrollment, and maintaining licensing status 

Provides fully integrated government agency solutions to reduce administrative burdens 

Gives real-time data insights for more effective policy and resource decision making 

There has never been a more exciting time to get involved with the childcare industry. Sparked by the pandemic, the US is making significant systematic progress towards increased access to early childhood education and care. This sector received $50B in stimulus funding and is experiencing rapid innovation and progress.

We are innovative, collaborative, and autonomous.

BridgeCare’s team is built on trust. We are a small team that works hard and relies on each other. We value autonomy and taking initiative, but we also believe in supporting one another, working together, and having a healthy work/life balance.

We offer flexibility and can generally support each individual’s needs and preferences around scheduling as long as there is clear, proactive communication and commitments are met. We pay a living wage with benefits that meet individual needs

Diversity & Inclusion

BridgeCare believes that a company should represent the communities it serves. We are committed to building a diverse team to help us achieve our goal of expanding access to early child care and education.

The Role:

The Client Support Specialist is responsible for providing technical support to clients within defined SLAs, communicating resolutions to clients and maintaining product documentation.

Our Ideal Candidate:

• Previous working experience in software support roles. 
• Excellent customer service/communications skills. 
• Bilingual Spanish/English speaking. 
• Experience writing and maintaining support documentation. 
• Experience as a first-line defense triaging support issues. 
• Strong troubleshooting and critical thinking skills. 
• Familiar with working in software not as an engineer but with some knowledge to start their own investigations on the issues.
• Experience using Jira Services Management.

You Will:

• Provide product support and escalate issues to product/engineering accordingly
• Resolve issues via Zoom or email. 
• Communicate with clients to adhere to SLAs
• Create and maintain product documentation for internal team members. 
• Create knowledge bases for external clients.

What We Offer:

Remote work, flexible scheduling, customized benefits to meet individual needs

Eligibility 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Equal Opportunity Employer

BridgeCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BridgeCare makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Salary: $75-90k. Salary offers will be based on the candidate’s qualifications.