Zoe Caulfield

Zoe Caulfield is an experienced credit management professional currently serving as Assistant Credit Manager at Symphony Group PLC since July 2012, overseeing credit processes for private development across four regions in the UK and managing the new business ledger. Zoe has held several positions within the company, including Senior Credit Control North, where responsibilities included team management, coaching, and ensuring productivity across a team of four. Prior roles encompassed the management of payment collections, customer account oversight, and complex billing queries. Prior to Symphony Group PLC, Zoe worked as an Operations Administrator at GCI COM LTD, focusing on customer order data management and billing processes. Educational qualifications include a CICM Level 3 Diploma in Credit Management and an AAT Foundation Level 2 in Accounting and Bookkeeping. Zoe also holds a distinction in Sports & Exercise Science.