The TCM Group | Putting People First™️
Lisajay Baker is a seasoned professional with extensive experience in business performance management and finance. Currently serving as the Director of Business Performance and Chief of Staff at The TCM Group since December 2011, Lisajay Baker has played a pivotal role in providing mediation services across the UK and Europe. Prior to this, Lisajay Baker worked at Working Links from November 2002 to November 2011 as a Finance Team Leader, overseeing the finance and administration for the PSLND contract. Earlier experience includes a position as a Finance Administrator at Reed in Partnership from February 1999 to November 2002, managing financial paperwork and reports. Lisajay Baker holds an AAT qualification in Accounting from Kaplan and has a NNEB degree from City and Islington College.
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The TCM Group | Putting People First™️
The TCM Group is a leading and multi award-winning conflict management, culture change and leadership development consultancy. With offices in London and NYC, we have a team of world leading consultants supported by a passionate and experienced head office team. TCM delivers its services under a growing number of brands: The TCM Group. The head office of TCM based in London and New York. TCM was awarded HR consultancy of the year at the 2020 Personnel Today Awards. www.thetcmgroup.com TCM Academy™. The training arm of TCM designing delivering a wide range of open access and blended learning solutions across the world. Engage Leadership™. An award winning suite of modular and bespoke leadership and management development programmes. www.engageleadership.com Transformational Culture™. We help our customers develop fair, just, inclusive, sustainable, and high performing organizations. Based on David Liddle’s bestselling book Transformational Culture: develop a person centred organization for improved performance. www.transformationalculture.com Resolution Framework™. We have developed a powerful antidote to the traditional discipline, grievance, and performance management procedures. The Resolution Framework saves time, money and stress whilst significantly enhancing employee and customer experience. www.resolutionframework.com The Mediation Company™. TCM is perhaps best known for our mediation services in complex and serious cases. We secure a positive outcome in over 90% of cases referred to us plus we develop inhouse mediation schemes and offer a suite of mediation skills training. www.the mediation company.com The Investigation Company™. The Investigation Company delivers a wide range of investigations, audits, diagnostics, and departmental and organisational reviews. www.theinvestigationcompany.com Putting People First