Soydan Nihat

Soydan Nihat is a seasoned professional with extensive experience in customer operations and management within the healthcare and service industries. Currently serving as Senior Customer Operations Manager at The Telegraph since May 2023, Soydan has previously held significant roles, including Head of NHS 111 at LCW and High Priority Incident Manager at the UK Health Security Agency. A history of leadership is showcased through positions such as Head Of Operations at Lifted and Odondo, as well as Operations Manager for NHS Test & Trace at Sitel. With a background in call center operations at PS Group and customer experience management at Easylife Group Limited, Soydan has demonstrated capabilities in overseeing operations, enhancing customer service, and managing high-pressure environments. Educational background includes attendance at Mill Hill School.